Twin Lakes Technology

About Us

Key Services Offered:
• IT Leadership: An IT Director oversees all technology operations, including budget preparation, E-Rate/grant assistance, participation in department meetings, and management of technical staff.
• System Administration: Certified professionals design, implement, and manage robust IT infrastructures, ensuring secure digital ecosystems with 24/7 network monitoring and alerts.
• Virtual Office Support: A Virtual Office feature allows clients to access live help desk technicians ready to assist administration, employees, teachers, and students with a click of a button.
• On-Site Support: Dedicated technicians are placed across districts or towns to proactively and efficiently address day-to-day issues, minimizing interruptions.
• School Information System (SIS) Management: Data specialists manage student information systems and state reporting, ensuring data integrity and overseeing the submission of required state forms.

Service Approaches:
• Opportunity Assessment: A comprehensive report on the client's technology landscape, highlighting areas for improvement and offering contingency plans, strategic budget planning, and project forecasts.
• Full-Service Model: A fully certified and trained IT department at the client's disposal, covering roles from IT Director to System Administrator and Help Desk Technicians.
• Co-Managed Model: Collaboration with existing client teams, providing Director-level support for budgeting, department meetings, and other responsibilities.
• Project-Based Support: Assistance with projects ranging from total network overhauls to simple data migrations.